Railways have taken a big step in the new year to address the problems of passengers with different helpline numbers. Now helpline number 139 will work for all facilities, inquiries and complaints. Due to this, now passengers will not need to remember different numbers. However, helpline number 182 will remain intact. PIB has issued a statement informing it.
Earlier, Railway Minister Piyush Goyal had tweeted on Wednesday, “The various helpline numbers of the railway have been integrated and changed to 139, the number is based on interactive voice response.” This system is being implemented from January 1, when it starts, passengers will have to remember only one helpline number 139 in place of different numbers for assistance.
Earlier, there were many numbers of passenger convenience and service in the railway, due to which many times passengers were confused about the service of helpline numbers. In view of this, the Railways has taken this initiative and now it can tackle every problem related to the railway by using only 139 numbers.
First 138 helpline numbers for complaints, 1072 for accident and safety conditions, 58888/138 for cleaning coaches, 1098 for lost or missing children, 155210 for complaints from vigilance, 1800111321 for complaints related to number catering. , 1800111139 was the helpline number for Railway Inquiry and 1800111322 for Railway Police Assistance. Apart from this, on 139 this number, they could know about PNR, cancellation, fare information, availability of seats and the latest status of the train. Now all these facilities can be found by dialing 139 numbers.
After dialing helpline number 139, 1 for security or medical assistance, 2 for inquiry followed by other features in its sub-menu like PNR status, train departure / arrival information, ticket availability, cancellation, booking , Facilities for booking food etc.
Passengers will have 3 for catering complaint, 4 for general complaint, 5 for complaint to Vigilance, 6 for IVR menu for information in case of accident. To know the status of all the complaints, an option to select * and to speak directly to the executive will have to be done.